All Bitcoin payments require 6 confirmations before our API will mark invoices as paid. Depending on the speed of the Bitcoin network there will be a small delay before your server will be provisioned. Submitting a support ticket will not make the confirmations any faster. We ask that you just be patient and wait. Once the payment is confirmed your server will be provisioned and details will be sent to your registered email address along with your payment confirmation.
If there is an extended delay such as more than 2 hours please feel free to submit a support ticket along with the Bitcoin TX ID so we can follow up.